Returns-and-Replacements

Returns & Replacements

At LORVATO, every creation is crafted with precision, intention, and enduring quality. However, we understand that on rare occasions, an adjustment may be required. Our Returns & Replacements policy is designed to reflect the same refinement, clarity, and care that define every LORVATO experience. We have thoughtfully structured this process to be seamless, transparent, and reassuring — ensuring that your confidence in our brand remains uncompromised from purchase to post-delivery support.

Eligibility for Returns & Replacements

You may request a return or replacement for eligible LORVATO purchases within 20 days of delivery, subject to the conditions outlined below.

Returns or replacements may be requested if:

  • You require a different size or color

  • The item does not meet your expectations

  • The product arrives damaged or incorrect

All requests are handled discreetly and personally by the Lorvato Concierge.

Conditions-for-Acceptance

Conditions for Acceptance

To ensure smooth and timely processing, please note the following requirements:

  • Items must be unworn, unused, and in original condition

  • All original tags, accessories, protective covers, and branded packaging must be included

  • Returns must be initiated within 20 days of the delivery date

  • Items must be returned from the same country where the order was delivered

Please note:

  • Final Sale, Customized, or Personalized items are not eligible for return or replacement

  • Original shipping fees are non-refundable

Request-a-Return-or-Replacement-2026

Request a Return or Replacement

Our process has been designed for simplicity and elegance:

Step 1 — Submit Your Request
Complete the online return request form, selecting whether you prefer a replacement or refund.

Step 2 — Prepare Your Item
Carefully place the item in its original LORVATO packaging or a similarly secure container, including all tags and accessories.

Step 3 — Return Shipment
Affix the prepaid UPS or DHL return label provided with your order and schedule a complimentary courier pickup or drop-off at an authorized location.

You may track your return at any time via the Follow Your Return page.

Inspection-and-Processing

Inspection & Processing

Upon receipt, each returned item undergoes a detailed quality inspection:

  • Items meeting our return criteria will be approved promptly

  • Refunds or replacements are initiated shortly after inspection

Items that do not comply with our conditions may be declined and returned to the sender.

Personalized-Concierge-Support

Personalized Concierge Support

For clients who prefer a fully assisted experience, our Lorvato Concierge is available to manage every detail on your behalf — from arranging courier collection to confirming inspection and completion.

Simply contact us through the Lorvato Support Center or reply directly to your order confirmation email. Our team will ensure your request is handled with discretion, efficiency, and care.

At LORVATO, luxury extends far beyond craftsmanship — it is reflected in how we support you, respect your time, and honor your trust.

Because true elegance is felt not only in what you wear, but in how you are cared for.