The Lorvato Concierge

Your Journey with Lorvato Begins Here

At LORVATO, luxury is not merely crafted — it is felt, lived, and remembered.
It begins the moment your eyes rest on a design, grows with the first touch of our meticulously curated leather, and continues long after your LORVATO piece becomes part of your personal story.

The Lorvato Concierge is not just a support service — it is our commitment to care, clarity, discretion, and impeccable attention.
Our dedicated concierge team walks beside you through every step of your experience: from selecting a signature jacket to ensuring it remains as pristine as the day it was created.

Every question, every request, and every concern is treated with the same precision and respect that define our craftsmanship.
Whether you need guidance choosing the perfect style, want updates on your order, or seek expert advice on maintaining your LORVATO piece, our concierge ensures an experience that is seamless, personal, and deeply refined.

At LORVATO, every client is a relationship — not a transaction.
We believe true luxury lies in effortless interactions, thoughtful assistance, and service that anticipates your needs before you speak them.

Welcome to a world where every detail matters, and every moment feels tailored exclusively for you.
The Lorvato Concierge ensures that your journey with our brand is as exceptional as the craftsmanship you wear.
A space where elegance is not only delivered — it is promised.

LORVATO — where service becomes an art, and every interaction reflects timeless sophistication.

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Shopping
Discover an effortless and refined shopping experience carefully crafted to help you explore and select your ideal LORVATO piece with complete confidence.
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Shipping
Learn how we deliver each order with speed, care, and secure handling to ensure your LORVATO creation reaches you in flawless, ready-to-wear condition.
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Payments
Explore our safe and globally trusted payment options thoughtfully designed to provide a smooth, transparent, and reliable checkout experience every time.
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Men Size Guide
Access precise measurements and expert fit assistance for men’s LORVATO jackets by visiting our carefully curated and expertly detailed dedicated guide.
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Returns
Understand our simple and client-friendly return process created to offer complete peace of mind and ensure every request is handled with care.
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Refunds
Review how refunds are processed quickly, transparently, and efficiently, ensuring a seamless experience from the moment your request is submitted.
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Exchanges
Learn how to exchange your item easily if you require a different size, color, or design, with guidance thoughtfully tailored to make the process effortless.
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Women Size Guide
Find accurate sizing details and expert recommendations thoughtfully designed to help every woman choose a LORVATO piece that fits with elegance and comfort.

FREQUENTLY ASKED QUESTIONS

A refined guide to shopping with confidence at LORVATO.
Each answer reflects our commitment to craftsmanship, transparency, and personalized service.
If you need further assistance, our Concierge Team is always available to guide you.

Payments & Pricing

1What payment methods do you accept?
We accept major international credit and debit cards, including Visa, Mastercard, and other globally recognized payment providers, ensuring secure and seamless transactions worldwide.
2Are duties and taxes included in the product price?
Product prices do not include import duties, customs fees, or local taxes, which may be applied by your country upon delivery. These charges are determined by local authorities and remain the responsibility of the recipient.
3Is my payment information secure?
Absolutely. All payments are processed through encrypted, PCI-compliant gateways. LORVATO never stores or accesses your card details.

Shipping & Delivery

1Do you ship internationally?
Yes. LORVATO offers worldwide shipping, serving clients across Europe, North America, and South America with trusted international courier partners.
2How long does delivery take?
Delivery timelines vary by destination: Europe & North America: Typically 4–8 business days South America: Typically 6–10 business days Exact delivery estimates are provided at checkout.
3How can I track my order?
Once your order is dispatched, you will receive a tracking number via email, allowing you to follow your shipment in real time until delivery.

Returns, Exchanges & Fit

1Can I exchange my jacket for a different size?
Yes. We offer size exchanges on eligible items, subject to availability. Our Concierge Team will assist you in selecting the most suitable fit.
2What items are not eligible for return or exchange?
Custom-modified pieces, personalized orders, and items showing signs of wear or alteration are not eligible for return or exchange.
3How do custom modifications work?
Custom modifications are made specifically to your request. As these pieces are uniquely tailored, they are final sale and cannot be returned or exchanged.

Product & Craftsmanship

1Are LORVATO jackets made from genuine leather?
Yes. Every LORVATO jacket is crafted from premium, ethically sourced genuine leather, selected for durability, texture, and refined aging.
2How should I care for my leather jacket?
We recommend gentle cleaning, proper storage, and avoiding prolonged exposure to moisture or direct heat. Detailed guidance is available in our Leather Care Guide.
3Will the leather change over time?
Yes — naturally and beautifully. With wear, leather develops a distinct patina, enhancing character while maintaining its structure and integrity.

Concierge & Support

1How can I contact the LORVATO Concierge?
You may reach our Concierge Team via email or phone during support hours. Contact details are available on our Contact page.
2Can I receive assistance before placing an order?
Of course. Our Concierge Team is available to provide fit guidance, product recommendations, and styling advice before you make a purchase.
3Still have questions?
Our Concierge Team is always available to assist you personally — before, during, and after your LORVATO experience.