Customer Care & Store Policies
At LORVATO, clarity is part of the luxury experience.
Our policies are designed to support confidence, transparency, and ease throughout your journey — from placing an order to post-purchase care. This page serves as a centralized reference, allowing you to access essential information quickly and without confusion.
By organizing our service policies in one place, we ensure a seamless experience that reflects the same precision and thoughtfulness found in every LORVATO creation.
Find detailed information about our global shipping services, delivery timelines, courier partners, and tracking procedures.
This section helps you understand how your order is prepared, dispatched, and delivered with care — ensuring reliable service across our supported destinations.
Our returns guidelines outline eligibility, timelines, and conditions required to initiate a return.
Designed for clarity and fairness, this policy ensures that adjustments can be made smoothly while maintaining product integrity and quality standards.
Access information on refund processing, timelines, and original payment methods.
This section explains how and when approved refunds are issued, ensuring transparency at every stage of the process.
Learn how to request size or color exchanges, including eligibility requirements and process flow.
Our exchange guidelines are structured to make fit adjustments effortless while preserving the refined service experience.
This section connects you to tools and guidance for tracking orders, returns, or exchanges.
Whether monitoring delivery progress or reviewing return status, all essential support pathways are clearly accessible.
For personalized support, our Lorvato Concierge remains available to guide you through any policy-related query.
From clarifying procedures to coordinating next steps, assistance is always handled with discretion and professionalism.
At LORVATO, service is defined by clarity and care.
Because a refined experience begins with knowing you are supported.
