Refund and Returns Policy
At LORVATO, we believe clarity and confidence are essential parts of a refined luxury experience. Our Refund and Returns Policy has been thoughtfully designed to ensure transparency, efficiency, and reassurance once your return has been received. Every refund request is handled with care, precision, and discretion — reflecting our commitment to service that is as considered as our craftsmanship.
Refund Eligibility
Refunds are processed once your returned item has been received, reviewed, and approved by our quality assurance team. You will receive a confirmation email once your return has been successfully verified.
Please allow 3–7 business days from the date your return arrives at our facility for the inspection and approval process to be completed.
Once approved, refunds are typically processed according to the following timelines:
-
Credit / Debit Cards, Apple Pay, Stripe, Payoneer:
Refunds usually appear within 5–7 business days after approval -
PayPal, Skrill, Venmo:
Refunds are generally reflected within 48 hours of confirmation -
Zelle:
Refunds are processed within 3–5 business days, subject to bank processing times
Please note that exact posting times may vary depending on your financial institution.
Once approved, refunds are typically processed according to the following timelines:
-
Credit / Debit Cards, Apple Pay, Stripe, Payoneer:
Refunds usually appear within 5–7 business days after approval -
PayPal, Skrill, Venmo:
Refunds are generally reflected within 48 hours of confirmation -
Zelle:
Refunds are processed within 3–5 business days, subject to bank processing times
Please note that exact posting times may vary depending on your financial institution.
Once your refund has been initiated, you will receive an email notification confirming the transaction. Any delays beyond the stated timelines are typically related to bank or payment provider processing policies.
If you have questions regarding your refund status or require personalized assistance, our Lorvato Concierge is available to guide you through every step of the process with professionalism and care.
You may contact us via the Lorvato Support Center or reply directly to your order confirmation email.
At LORVATO, we believe true luxury is defined not only by what you receive, but by how seamlessly every detail is resolved.
Your trust matters — and we honor it with transparency, precision, and respect.
